TTEC Digital Receives 2024 CX Evolution Partner of the Year Award from Genesys
Austin, Texas, April 3, 2025 – TTEC Holdings Inc. (NASDAQ: TTEC), a pioneering global CX (customer experience) technology and services innovator, announced today that TTEC Digital, a division of TTEC, has been awarded the 2024 CX Evolution Partner of the Year by Genesys®. This recognition underscores TTEC Digital’s industry-leading CX transformation capabilities and unique position as a trusted advisor in the realm of AI-enabled CX.
About the Award
The CX Evolution Partner of the Year Award is presented annually to a Genesys partner that demonstrates exceptional commitment to delivering innovative CX solutions and driving superior business outcomes for clients. TTEC Digital was chosen based on its successful track record of integrating Genesys technology into its CX offerings and delivering transformative solutions that enhance the customer journey.
Impact on Consumers
For consumers, this award signifies a continued focus on improving their experiences with businesses. TTEC Digital’s collaboration with Genesys has led to advanced AI-enabled CX solutions that make interactions with brands more personalized, efficient, and enjoyable. As both companies continue to innovate, consumers can expect even more sophisticated and intuitive experiences in the future.
Global Implications
The recognition of TTEC Digital as the CX Evolution Partner of the Year has significant implications for businesses worldwide. As more organizations seek to enhance their CX offerings, the combination of TTEC Digital’s expertise and Genesys’ technology will provide a powerful solution for companies looking to create exceptional customer experiences. This partnership will not only drive competition among businesses but also push the industry as a whole towards more personalized, AI-driven interactions.
Conclusion
TTEC Digital’s receipt of the 2024 CX Evolution Partner of the Year Award from Genesys is a testament to the company’s commitment to delivering industry-leading CX transformations. This collaboration will enable businesses to provide more personalized, efficient, and enjoyable experiences for their customers, setting a new standard for the industry. As technology continues to evolve, consumers and businesses alike can look forward to a future filled with even more innovative and engaging CX solutions.
- TTEC Digital awarded 2024 CX Evolution Partner of the Year by Genesys
- Recognition underscores TTEC Digital’s industry-leading CX transformation capabilities
- Collaboration between TTEC Digital and Genesys leads to advanced AI-enabled CX solutions
- Impact on consumers: more personalized, efficient, and enjoyable experiences
- Global implications: driving competition and innovation in the CX industry
