The Future of Conversational AI Services
BASINGSTOKE, United Kingdom, Feb. 18, 2025 (GLOBE NEWSWIRE)
A new study from Juniper Research, the foremost experts in telecommunications markets, has forecast that global revenue from conversational AI services will grow from $14.6 billion in 2025 to more than $23 billion by 2027. It predicts this revenue, which originates from enterprise spend on conversational AI platforms, will be driven by the benefits of implementing agentic AI to services.
Conversational AI services have been gaining traction in recent years, providing businesses with a way to streamline customer interactions and improve efficiency. With the forecasted growth in revenue from these services, it is clear that businesses are recognizing the value that conversational AI can bring to their operations.
Agentic AI, which refers to AI systems that are able to act autonomously and make decisions without direct human intervention, is a key driver of this growth. By implementing agentic AI into their services, businesses can automate tasks, personalize interactions, and provide better customer experiences. This not only saves time and resources for businesses but also enhances customer satisfaction and loyalty.
As the adoption of conversational AI services continues to grow, we can expect to see a shift in the way businesses interact with their customers. With AI-powered chatbots and virtual assistants becoming more sophisticated and capable, businesses will be able to provide more personalized and efficient services to their customers, leading to increased revenue and customer satisfaction.
In conclusion, the future of conversational AI services looks bright, with global revenue expected to surpass $23 billion by 2027. Businesses that embrace agentic AI and invest in conversational AI platforms stand to gain a competitive edge in the market and improve their overall customer experience. As technology continues to advance, we can expect to see even greater innovations in the field of conversational AI, revolutionizing the way businesses interact with their customers.
How This Will Affect Me
As a consumer, you can expect to see more personalized and efficient services from businesses as they adopt conversational AI platforms. This means quicker responses to your inquiries, more personalized recommendations, and overall better customer experiences. Additionally, businesses may use AI to anticipate your needs and provide proactive assistance, making your interactions with them more seamless and convenient.
How This Will Affect the World
The growth of conversational AI services has the potential to revolutionize industries across the globe. From healthcare to finance to retail, businesses in every sector can benefit from the efficiency and personalization that AI-powered services provide. This shift towards automation and AI-driven decision-making has the potential to reshape the way businesses operate and interact with their customers, leading to increased productivity, innovation, and economic growth on a global scale.
