Exelon Named Customer Champions by Escalent
Exelon’s local utility companies BGE, ComEd, Delmarva Power, and Pepco have been recognized as 2024 Customer Champions by Escalent, a renowned research, data analytics, and advisory firm focusing on human and market behavior. This recognition highlights the exceptional ability of these utility companies to provide effective customer programs, along with clear communications regarding improvements, while also fostering and enhancing customer relationships.
Evaluating Customer Programs and Communications
The Customer Champions study conducted by Escalent evaluates utility companies based on their ability to deliver customer programs that are not only effective but also well-communicated to their customers. It focuses on the importance of building and engaging in strong customer relationships through transparent and informative communications.
Distinguished Among Industry Peers
Being named Customer Champions sets Exelon’s local utility companies apart from their industry peers. It demonstrates their commitment to customer satisfaction, continuous improvement, and innovation in delivering exceptional customer service.
How This Will Impact Me
As a customer of Exelon’s local utility companies, this recognition as Customer Champions by Escalent is a positive sign. It indicates that these companies are dedicated to providing me with effective customer programs, clear communications, and a focus on building strong customer relationships. This recognition gives me confidence in their ability to meet my needs and address any concerns I may have.
Global Impact
Exelon’s recognition as Customer Champions by Escalent not only benefits individual customers but also has a broader impact on the world. By setting a high standard for customer service and communication, Exelon’s local utility companies are contributing to a culture of excellence and customer-centric approach within the utility industry. This recognition can inspire other companies worldwide to prioritize customer satisfaction and engagement in their operations.
Conclusion
Exelon’s local utility companies’ recognition as Customer Champions by Escalent is a testament to their commitment to delivering exceptional customer service, effective programs, and transparent communications. This achievement not only benefits individual customers by enhancing their experience but also sets a positive example for the utility industry as a whole. By prioritizing customer relationships and satisfaction, Exelon is driving positive change and setting a new standard for excellence within the industry.
