Rising Expectations: How the Pandemic Has Changed Community College Students’ Service Needs
Administrators agree that enrollment and retention challenges are exacerbated by poor customer service Washington, DC, June 26, 2023 (GLOBE NEWSWIRE) — According to a national survey of community college leaders released today by education company EAB, 85 percent of respondents say students’ expectations for “customer service” have risen since the pandemic. Ninety-nine percent of respondents…