Coveo AI Search and Recommendations for SAP Customer Experience Now An SAP® Endorsed App
MONTREAL and LONDON and SAN FRANCISCO, Nov. 20, 2024 /PRNewswire/ – Coveo (TSX: CVO), the leading enterprise AI platform that brings AI search and GenAI to every point-of-experience, announced today that it is expanding its partnership with SAP to deliver a new SAP endorsed app that integrates with SAP Service Cloud – Coveo AI Search and Recommendation for SAP Customer Experience.
Now available on SAP Store, this offering marks the second SAP endorsed app for Coveo, building on its first solution that launched in March 2023 for SAP Commerce Cloud.
The collaboration between Coveo and SAP aims to revolutionize customer experience by providing advanced AI search capabilities and personalized recommendations within SAP Service Cloud. This integration will enable businesses to deliver more relevant and personalized customer interactions, leading to increased customer satisfaction and loyalty.
Coveo’s AI-powered search and recommendation engine leverages machine learning algorithms to analyze customer data and behavior, delivering tailored content and product recommendations in real-time. This not only enhances the customer experience but also drives business growth by increasing conversion rates and average order value.
Effect on Individuals:
As a consumer, the integration of Coveo AI Search and Recommendations with SAP Customer Experience will result in more personalized and relevant interactions when engaging with businesses using SAP Service Cloud. This means that you can expect to receive tailored recommendations and content that align with your preferences and behavior, ultimately enhancing your overall customer experience.
Effect on the World:
The partnership between Coveo and SAP signifies a step forward in the advancement of AI technology in the realm of customer experience. By integrating AI search capabilities into SAP Service Cloud, businesses worldwide will be able to leverage data-driven insights to deliver more personalized and engaging customer interactions. This will not only lead to improved customer satisfaction and loyalty but also drive business growth and innovation in the global market.
Conclusion:
The collaboration between Coveo and SAP to deliver Coveo AI Search and Recommendations for SAP Customer Experience as an SAP endorsed app marks a significant milestone in the evolution of AI-driven customer experience solutions. With advanced search capabilities and personalized recommendations, businesses and consumers can expect to benefit from enhanced interactions, increased satisfaction, and improved outcomes in the digital marketplace. As AI continues to transform the way we engage with brands and businesses, the partnership between Coveo and SAP sets a precedent for future innovation and growth in the customer experience space.
