Unlocking the Power of Artificial Intelligence: Hinduja Global Solutions’ Latest Research Reveals the Growing Importance of Customer Experience for Decision Makers
Latest study from HGS shows 46% of respondents are already implementing generative AI solutions to assist with customer interactions, but spending to improve employee experience is lagging CHICAGO, Ill. & BENGALURU, India–(BUSINESS WIRE)–Hinduja Global Solutions (HGS) (listed in BSE & NSE), a leader in technology-led customer experience (CX), recently released new findings from its CX…